Privacy Policy

Privacy Policy

Effective Date: 17^th February 2025

1. Introduction

At Dollareh Wholesale Corp, along with our affiliates (collectively referred to as “Dollareh,” “we,” or “us”), we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We recognize the importance of maintaining the confidentiality and integrity of your personal information. This document outlines the types of data we collect, how we use it, and the choices available to you regarding your personal information. Please read this Privacy Policy carefully. By accessing our website, using our services, or providing us with your personal information, you consent to the practices described herein.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When an updated version is posted on our website with a revised effective date, your continued use of our services will be taken as your acceptance of the changes. If you do not agree with the updated terms, please discontinue using our services or purchasing our products.

Our Sites may include links to third-party websites that are independently owned and operated. Please note that this Privacy Policy applies exclusively to our Sites. We are not responsible for the content or privacy practices of these third-party websites, and we encourage you to review their privacy policies separately.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please refer to the Contact Us section below.

Thank you for placing your trust in Dollareh. We are committed to treating your personal information with the utmost care and respect.

2. Definition of Personal Information

Under PIPEDA, “Personal Information” is any information about an identifiable individual—whether recorded or not—that can be used to directly or indirectly identify that person. This includes both sensitive and non-sensitive information. Examples include:

• Identifiers: Name, address, telephone number, email address, Social Insurance Number, driver’s license number, passport number.
• Demographic Details: Age, gender, date of birth, nationality, marital status.
• Financial Data: Bank account numbers, credit card details, income information.
• Employment Information: Job title, employer, employment history.
• Health Information: Medical records, health conditions, prescriptions.
• Biometric Data: Fingerprints, facial recognition data, voiceprints.
• Online Identifiers: IP addresses, cookies, device identifiers, online tracking data.
• Personal Preferences: Hobbies, interests, shopping habits.

Organizations collecting, using, or processing personal information are required by law to handle it responsibly and to implement safeguards to protect it. You have rights under these laws to access, correct, or request the deletion of your personal information.

3. Collection of Personal Information

We collect personal information from you when you interact with our stores, website, or other services. Our aim is to collect only the data reasonably necessary for our purposes. The types of personal information we may collect include:

• Contact Information: Name, address, email, and phone number.
• Payment Details: Credit card information, billing address, and transaction history.
• Demographic Information: Age, gender, and personal preferences.
• Purchase History: Details about your transactions and preferences.
• Customer Interactions: Information you provide during customer support interactions, surveys, contests, or promotions.

Collection via Website and Digital Technologies

• Website Visits: When you visit our website, we automatically collect data such as your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze trends.
• Online Forms: When you voluntarily complete online forms (e.g., account creation, purchases, newsletter subscriptions), we collect the information you provide, such as your name, email address, shipping address, and payment details.
• Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to store information on your device, remember your preferences, recognize you on subsequent visits, and track your interactions with our website. You can manage these settings via your browser, although disabling certain features may affect site functionality.
• Analytics: Third-party analytics tools help us understand how you interact with our website by collecting data such as IP addresses, device information, and website activity. This data is used to optimize our services and improve your experience.
• Social Media Platforms: If you interact with us via social media (e.g., liking or sharing content), we may collect publicly available information from your social media profiles, such as your name, profile picture, and comments.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

4. Use of Personal Information

We use your personal information to:

• Provide and deliver the products and services you request.
• Process transactions and payments.
• Personalize your shopping experience and offer tailored promotions.
• Communicate with you regarding purchases, inquiries, or support.
• Enhance our products, services, and overall customer experience.
• Conduct market research and analyze trends.
• Detect and prevent fraud, unauthorized access, or other illegal activities.
• Comply with legal obligations.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party providers who assist us with payment processing, shipping, IT support, and other operational needs. These providers are contractually obligated to protect your data and use it only for specified purposes.
• Legal Requirements: Authorities, court orders, or government regulations that require disclosure of personal information.
• Business Transfers: In the event of a sale, merger, or transfer of our business, your personal information may be included. We will ensure that appropriate safeguards are in place to protect your data during any such transfer.

6. Consent and Control

By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You have the right to withdraw your consent at any time, although this may affect your ability to access certain services or products. You may also exercise your rights to access, correct, or delete your personal information by contacting us as described in Section 10.

7. Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take every precaution to secure your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

8. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy periodically. Continued use of our services after updates indicates your acceptance of the revised policy. If you do not agree with the changes, please stop using our services or making purchases.

10. Accountability and Complaint Resolution

Accountability:
Dollareh is committed to ensuring compliance with this Privacy Policy and applicable privacy laws. To oversee our privacy practices and address any privacy concerns, we have designated a Privacy Officer. The Privacy Officer is responsible for implementing our privacy policies, ensuring that our practices align with PIPEDA, and addressing any questions or issues you may have regarding our data handling practices.

Complaint Resolution Process:
If you have any concerns, questions, or complaints about how we handle your personal information, please contact our Privacy Officer using the contact information provided below. We will investigate and respond to your complaint in a timely manner.

• Step 1: Contact our Privacy Officer to discuss your concerns.
• Step 2: If you are not satisfied with the resolution, you may request a review of your complaint.
• Step 3: If you remain dissatisfied after our internal review, you may have the right to escalate your complaint to the relevant privacy regulator.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or wish to submit a complaint, please contact our Privacy Officer at:

Privacy Officer – Dollareh Wholesale Corp

Email : contact@dollareh.ca

Address : 140 – 2^nd Avenue S, Saskatoon, SK, S7K1K5

By using our services or providing us with your personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

This enhanced Privacy Policy aims to ensure transparency, accountability, and a clear process for addressing any concerns regarding your personal information. Thank you for choosing Dollareh.